Breevo Australia – Return & Refund Policy (ACL Compliant Version)

Last Updated: 18/11/2025

At Breevo Australia (“we”, “us”, “our”), we want you to feel confident and satisfied with your purchase. This Return & Refund Policy explains your rights under the Australian Consumer Law (ACL), as well as our 30-day change-of-mind return policy.

This policy applies to purchases made directly from breevo.com.au.

1. Your Rights Under the Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the ACL.

You are entitled to:

  • A replacement or refund for a major failure, and compensation for any reasonably foreseeable loss or damage; and

  • Repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of our change-of-mind policy, and regardless of whether the product has been used.

Nothing in this policy limits your rights under the ACL.

2. 30-Day Change-of-Mind Returns (Breevo Policy)

In addition to your ACL rights, Breevo offers a 30-day change-of-mind return policy.

You may request a return within 30 days of delivery, provided the item is:

  • Unused and in new, resellable condition

  • In its original packaging with all accessories

  • Accompanied by proof of purchase

Change-of-mind returns do not apply to used items.

Breevo reserves the right to refuse returns that do not meet these conditions.

3. How to Start a Return

Email info@breevo.com.au with:

  • Your order number

  • Reason for return

  • Photos or videos (if applicable)

Once approved, we will provide return instructions.

Return Address

Breevo Australia
48 Ormeau Ridge Rd
Ormeau Hills, QLD 4208
📞 +61 477 972 495

Items returned without prior approval may not be accepted.

4. Who Pays for Return Shipping?

Change-of-Mind Returns:

  • Customer pays return shipping

  • Breevo does not provide pre-paid labels

  • We recommend using a tracked courier service

Faulty, damaged or incorrect items:

✔ Breevo covers the return shipping costs
✔ This is required under the Australian Consumer Law

5. Refund Processing Time

Once your return is received and inspected:

  1. You will receive an email notification of approval or rejection

  2. Approved refunds will be issued to the original payment method

Refund timeframe:

  • 3–10 business days after approval

  • Banks or card providers may require extra processing time

If you have not received your refund after 15 business days, contact us at info@breevo.com.au.

6. Damaged, Faulty or Incorrect Items (ACL Protected)

Please check your order upon delivery.

Contact us immediately if the item is:

  • Damaged

  • Faulty or not working as intended

  • Not as described

  • Missing components

  • Incorrect item received

Provide clear photos or videos so we can assess the issue promptly.

Depending on the nature of the fault, you may be entitled to:

  • Replacement

  • Repair

  • Refund

  • Compensation for loss/damage (ACL)

7. Non-Returnable Items

The following items cannot be returned for change of mind, but faults are still covered under the ACL:

  • Perishable goods

  • Personal care or hygiene items

  • Customised or personalised items

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Sale or clearance items (unless faulty under ACL)

8. Exchanges

We do not offer direct exchanges.
To exchange a product:

  1. Return the item for a refund

  2. Place a new order for the item you want

9. Contact Us

For any questions about returns or refunds:

📧 info@breevo.com.au
📞 +61 477 972 495
📬 48 Ormeau Ridge Rd, Ormeau Hills, QLD 4208

We are here to help.