Breevo Australia – Privacy Policy（Fully APP-Compliant）

Last updated: 18/11/2025

Breevo Australia (“we”, “us”, “our”) is committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies when you visit our website (www.breevo.com.au), interact with us online or in person, purchase our products, contact our customer service team, join our promotions, submit reviews, or otherwise engage with Breevo Australia.

We may update this Privacy Policy occasionally. Any updates will be published on our website.

1. Your Rights to Anonymity (APP 2)

Where lawful and practicable, you may choose to interact with us anonymously or using a pseudonym, such as when making general enquiries.
However, in some cases we may require identifying information (e.g., for product purchases, deliveries, warranty requests, or safety concerns).

2. What Personal Information We Collect (APP 3)

The personal information we collect may include:

  • Name

  • Address and delivery details

  • Email address

  • Phone number

  • Gender and date of birth (if provided)

  • Your purchase history

  • Payment and transaction details

  • Customer service enquiries and messages

  • Feedback, reviews, and survey responses

  • Loyalty or membership information (if applicable)

  • Social media interactions

  • Online account username and password

Automatically collected information

When you visit our website, we may collect:

  • IP address and general location

  • Browser type and device details

  • Date, time and duration of visits

  • Pages and products viewed

  • Referring website or advertisement

  • Click behaviour and browsing activity

  • Cookies and tracking identifiers (see section 7)

Information collected from in-store visits

If you visit our pop-up locations or events, we may collect:

  • CCTV footage

  • Audio (if part of safety cameras)

  • Incident or accident report information

Unsolicited information (APP 4)

If we receive personal information we did not request, we will determine whether we are permitted to keep it.
If not, we will destroy or de-identify the information as required by law.

3. How We Collect Personal Information

We collect information directly from you when:

  • You purchase a product online

  • You contact customer service via phone, email or chat

  • You subscribe to our newsletter

  • You engage with us on Facebook, Instagram, or other social platforms

  • You submit a review or message

  • You enter competitions or promotions

  • You complete surveys or feedback forms

  • You create an online account

  • You request warranty support or product assistance

We may also collect information from:

  • Third-party analytics and marketing partners

  • Delivery and logistics partners

  • Payment processors

  • Publicly available sources

  • Law enforcement (where legally permitted)

4. Why We Collect Your Information (APP 6)

We collect, use and disclose your personal information to:

  • Process and deliver your orders

  • Personalise your shopping experience

  • Provide customer support and answer enquiries

  • Manage returns, warranties and product recalls

  • Improve our products, services and website

  • Send marketing and promotional communications

  • Conduct surveys, competitions, and promotions

  • Detect, prevent and investigate fraud or unlawful behaviour

  • Maintain safety in our workplaces

  • Comply with Australian laws and regulatory obligations

If we cannot collect the necessary information, we may be unable to provide products or services you request.

5. Direct Marketing (APP 7)

We may send you marketing communications about Breevo products, offers, and updates if:

  • You have provided consent, or

  • You would reasonably expect to receive marketing from us

Opt-Out

You may unsubscribe at any time by:

We will not use or disclose your personal information for direct marketing if you opt out.

6. When We Disclose Your Personal Information

We may share your personal information with:

  • Delivery and logistics partners

  • Payment service providers

  • IT and cloud hosting providers

  • Marketing and analytics partners (Google, Meta, etc.)

  • Customer service platforms

  • Legal, accounting, and professional advisers

  • Fraud prevention and security partners

  • Law enforcement or government agencies (if required by law)

We require all service providers to protect your personal information in line with the Privacy Act.

7. Overseas Disclosure (APP 8)

Some of our service providers store or process personal information outside Australia.
These may include countries such as:

  • United States

  • Singapore

  • New Zealand

  • Canada

  • European Union member countries

We take reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles, including contractual safeguards and secure systems.

8. Cookies, Analytics and Remarketing

We use cookies and identifiers for:

  • Personalised shopping experience

  • Analytics and traffic measurement

  • Product recommendations

  • Advertising and remarketing

  • Tracking performance of marketing campaigns

Third-party services we use may include:

  • Google Analytics

  • Google Ads

  • Meta (Facebook / Instagram)

  • Other advertising and analytics partners

You may disable cookies through your browser settings.
Note: Some website functions may not operate correctly without cookies.

9. Security of Personal Information (APP 11)

We use industry-standard security measures to protect personal information, including:

  • Encrypted storage and secure servers

  • Firewalls and intrusion detection

  • Password-protected systems

  • Limited employee access

  • Regular backups and audits

  • Staff training in privacy and security

  • Secure payment processing

  • A data breach response plan

10. Access and Correction of Your Information (APP 12–13)

You may request to:

  • Access your personal information

  • Correct inaccurate or outdated information

To make a request, contact us:

📧 info@breevo.com.au
📞 +61-477 972 495
📬 48 Ormeau Ridge Rd, Ormeau Hills, QLD 4208

We may require identity verification before processing your request.

11. Government Identifiers (APP 9)

We do not use government-issued identifiers (e.g., Medicare number, driver licence number, passport number) as customer identifiers.

12. Complaints and Contact Information

If you believe we have breached our privacy obligations, please contact us first.
We will respond promptly.

If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

🌐 www.oaic.gov.au
☎️ 1300 363 992
📬 GPO Box 5218, Sydney NSW 2001

13. Safety Cameras

To protect customers, staff and property:

  • Safety cameras may record video and audio

  • Cameras may be activated during safety-related events

  • Footage may be used for security, investigations, and compliance

  • Footage may be shared with police or other authorised parties when lawful

  • Footage is stored securely and deleted when no longer required